BASIC USER’S GUIDEMFC-J825DWMFC-J835DW Version AUSA/CAN

viii5 Receiving a fax 30Receive Modes...30Choose the

86Troubleshooting BIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Troubleshooting87BPoor print quality. Check the print quality. (See Checking the print quality uu page 65.)Make sure that the Media Type setting in th

88The machine prints dense lines on the page.Check Reverse Order in the Basic tab of the printer driver.The printouts are wrinkled.(Windows® users) In

Troubleshooting89BInk is smudged or running when using glossy photo paper. Make sure to check the front and back of the paper. Place the glossy surfac

90Receiving FaxesDifficulty SuggestionsCannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear static or in

Troubleshooting91BCannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother m

92Sending FaxesDifficulty SuggestionsCannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telepho

Troubleshooting93BCustom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feat

94Software DifficultiesDifficulty SuggestionsCannot install software or print.(Windows® users only) Run the Repair MFL-Pro Suite program on the CD-ROM

Troubleshooting95BThe network scanning feature does not work.(Windows® users)It is necessary to configure the third-party Security/Firewall Software t

ix9 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive 50PhotoCapture Center™ operations (PHOTO mode) ...

96Dial Tone BSetting the dial tone to Detection will shorten the dial detect pause.a Press Menu.b Press a or b to display Initial Setup.c Press Initi

Troubleshooting97BMachine Information BChecking the serial number BYou can see the machine’s serial number on the LCD.a Press Menu.b Press a or b to

98COn-screen programmingCYour machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. User

Menu and features99CMenu table CThe menu table will help you understand the menu selections and options that are found in the machine's programs.

100General Setup(Continued)Auto Daylight — OnOff*Change this setting to On if you want the machine to change automatically for Daylight Saving Time.Se

Menu and features101CFax(Continued)Setup Receive(Continued)Auto ReductionOn*OffReduces the size of incoming faxes.See .Memory ReceiveOff*Fax ForwardPa

102Fax(Continued)Miscellaneous Mem Security — Prohibits most functions except receiving faxes into memory.See .Distinctive Off*Set (On)Uses the teleph

Menu and features103CNetwork menu CLevel1 Level2 Level3 Level4 Options Descriptions PageNetwork Wired LAN TCP/IP BOOT Method Auto*StaticRARPBOOTPDHCPC

104Network(Continued)Wired LAN(Continued)Ethernet — A uto*100B-FD100B-HD10B-FD10B-HDChooses the Ethernet link mode.See .MAC Address — — You can see yo

Menu and features105CNetwork(Continued)WLAN(Continued)TCP/IP(Continued)APIPA On*OffAutomatically allocates the IP address from the link-local address

xC Menu and features 98On-screen programming...98Menu table ...

106Menu (continued) CNetwork(Continued)Network Reset———Restore all network settings to factory default.See .Level1 Level2 Level3 Options Descriptions

Menu and features107CInitial Setup(Continued)Compatibility — High*NormalBasic(for VoIP)Adjusts the modem speed to help resolve transmission problems.9

108FAX ( ) CLevel1 Level2 Level3 Options Descriptions PageCall History Outgoing Call Send a fa x — You can choose a number from the Outgoing Call hist

Menu and features109CAdvancedSettingsBroadcasting Add Number — You can send the same fax message to more than one fax number.See .Speed Dial —Preview

110SCAN ( ) CLevel1 Option1 Option2 Option3 Descriptions Pageto File — — — You can scan a black & white or a color document into your computer.See

Menu and features111Cto Email — — — You can scan a black & white or a color document into your E-mail application.See .to OCR(Available after Pres

112COPY ( ) CLevel1 Level2 Level3 Options Descriptions PageQuality ——FastNormal*BestChoose the Copy resolution for the next copy.See .Paper Type ——Pla

Menu and features113CDensity —— Adjusts the density of copies.See .Stack/Sort ——Stack*SortYou can choose to stack or sort multiple copies.Page Layout

114Watermark Copy Settings COption1 Option2 Option3 Option4 Descriptions PageEdit Template Text — CONFIDENTIAL*DRAFTCOPYUses a template to place text

Menu and features115CUse Image Scan(Set watermark document and press Start.)Transparency -2-10*+1+2You can choose the level of transparency of the wat

xiTable of Contents (ADVANCED USER’S GUIDE)The Advanced User’s Guide explains the following features and operations.You can view the Advanced User’s G

116PHOTO ( ) CLevel1 Level2 Level3 Options Descriptions PageView Photo(s) (Print All Photos)(Auto Correct)See the print settings in the following tabl

Menu and features117CPrint Settings CIndex Print Index Sheet 6 Images/Line5 Images/LineSee the print settings in the following table.You can print a t

118Contrast(Does not appear when Enhance is chosen.) — — Adjusts the contrast.See .True2Life(Does not appear when Enhance is chosen.)OnOff*White Balan

Menu and features119CSpeed Dial () CSet New DefaultPrint QualityPaper TypePaper SizeBrightnessContrastTrue2LifeCroppingBorderlessPrint Date— — You can

120Call History () CFax Preview CInk () CLevel1 Level2 Level3 Options Descriptions PageCall History Outgoing Call Send a fa x — You can choose a numbe

Menu and features121CDisc CLevel1 Level2 Level3 Options Descriptions PageDiscCopy from disc— — You can print on printable media, including CD-R/RW, DV

122Entering Text CWhen you are setting certain menu selections, you may need to enter text into the machine. Press to cycle between letters, numbers

123DDGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for det

1241Noise depends on printing conditions.2Using standard 17 lb to 24 lb paper.3Using either BP60MPLTR or XEROX4200 20 lb paper, temperature 68 - 78.8

Specifications125DPrint media D1For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the ma

xii

126Fax D1“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials

Specifications127DCopy DColor/Black Yes/YesCopy Width Max. 8.26 in. (210 mm)Multiple Copies Stacks/Sorts up to 99 pagesEnlarge/Reduce 25% to 400% (in

128PhotoCapture Center™ D1Memory cards, adapters and USB Flash memory drive are not included.2USB 2.0 StandardUSB Mass Storage standard from 16 MB to

Specifications129DPictBridge DCompatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001.Visit http://www.c

130Scanner D1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.2F

Specifications131DPrinter D1When the Borderless feature is set to On.2See Paper type and size for each operation uu page 21.3When printing on letter s

132Interfaces D1Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.2Third par

Specifications133DComputer requirements DSUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONSComputer Platform & Operating System VersionSupported P

134Consumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Ser

Specifications135DNetwork (LAN) DNoteFor more information about the Network specifications, see the Network User’s Guide. 1See the Computer Requiremen

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and

Index136EAAccessories and supplies ... iiADF (automatic document feeder) ...23Answering machine (TAD) ...

137EFFax codeschanging ...44Fax Receive Code ... 34, 43Telephone Answer Code ...

138PPaper ... 19, 125capacity ...22loading ...

139ETTAD (telephone answering device), external ... 30, 40connecting ...

Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada)

Chapter 12Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary1This Basic User’s Guide does not cont

General information31e After the list of User’s Guides appears, choose the guide you want to read.How to find Scanning instructions 1There are several

Chapter 14Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer

General information51Accessing Brother Support (Macintosh)1You can find all the contacts you will need, such as Web support (Brother Solutions Center)

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-J825DW and MFC-J835DW (Circle you

Chapter 16Control panel overview 1The MFC-J825DW and MFC-J835DW have the same control panel keys. 1 Mode keys: FAXLets you access FAX mode. SCANLe

General information71 4 Stop/ExitStops an operation or exits the menu.5Dial PadUse these keys to dial telephone and fax numbers and as a keyboard for

Chapter 18LCD Touchscreen 1The LCD shows the current machine status when the machine is idle. 1 Current Receive ModeLets you see the current receive m

General information91Status LED 1When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read

102Loading paper and other print media2NoteTo print on Photo (4"  6") or Photo L (3.5"  5") paper, you must use the photo bypass

Loading paper112NoteWhen you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper

Chapter 212f Gently adjust the paper side guides (1) to fit the paper using both hands.Make sure the paper side guides touch the sides of the paper. g

Loading paper132Loading envelopes and postcards 2About envelopes 2 Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m2). Some envelopes need ma

Chapter 214b Put envelopes or postcards in the paper tray with the address side down and the leading edge in first as shown in the illustration. Using

Loading paper152b Press and slide the paper side guides (1) and paper length guide (2) to fit the paper size. c Put the photo paper into the photo byp

iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 216d When you have finished printing photos return the photo bypass tray to the Normal printing position. If you do not, you will get a No Pap

Loading paper172Printable area 2The printable area depends on the settings in the application you are using. The figures below show the unprintable ar

Chapter 218Paper settings 2Paper Type 2To get the best print quality, set the machine for the type of paper you are using.a Press Menu.b Press a or b

Loading paper192Acceptable paper and other print media2The print quality can be affected by the type of paper you use in the machine.To get the best p

Chapter 220Handling and using print media 2 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, dir

Loading paper212Choosing the right print media 2Paper type and size for each operation 2Paper Type Paper Size UsageFax CopyPhoto CapturePrinterCut-She

Chapter 222Paper weight, thickness and capacity 21Up to 100 sheets of plain paper 20 lb (80 g/m2).2For Photo 4"  6" paper and Photo L 3.5&q

2333How to load documents3You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.Using the ADF

Chapter 324c Adjust the paper guides (1) to fit the width of your document. d Place your document, face down, top edge first in the ADF underneath the

Loading documents253IMPORTANTIf you are scanning a book or thick document, DO NOT slam the cover down or press on it. Unscannable area 3The scannable

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

264How to send a fax 4The following steps show how to send a fax.a When the machine is idle, the date and time appear on the LCD. When you want to sen

Sending a fax274c You can change the following fax sending settings. Press FAX and then press d or c to scroll through the fax settings. When the sett

Chapter 428Stop faxing 4To stop faxing, press Stop/Exit.Setting scanner glass size for faxing 4When documents are A4 size, you need to set the Scan Si

Sending a fax294j Press Black Start.The machine starts scanning the document and the outgoing fax appears on the LCD.When the fax is displayed, press

305Receive Modes 5Choose the correct Receive Mode 5The correct Receive Mode is determined by the external devices and telephone subscriber services (V

Receiving a fax315To set the receive mode follow the instructions below:a Press Menu.b Press a or b to display Initial Setup.c Press Initial Setup.d

Chapter 532Using Receive Modes 5Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using the

Receiving a fax335Receive Mode settings 5Ring Delay 5The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Te

Chapter 534Easy Receive 5If Easy Receive is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving on t

Receiving a fax355Using Fax Preview 5When you receive a fax, you will see a pop-up message on the LCD. (For example: New Fax:01 Press [Fax Preview])a

iiiDescription ItemMultipurpose Paper - Plain Paper(Letter size / 500 sheets) BP60MPLTR (USA only)Matte Inkjet Paper(Letter size / 25 sheets) BP60ML (

Chapter 536How to print a fax 5a Press Fax Preview.b Press the fax you want to view.c Press (Print). If the fax is multiple pages, go to step d. I

3766Telephone services 6Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.Fea

Chapter 638Distinctive Ring 6Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls

Telephone services and external devices396NoteRing Pattern #1 is often called Short-Short and is the most commonly used.If the ring pattern you receiv

Chapter 640Connecting an external TAD (telephone answering device)6You may choose to connect an external answering device. However, when you have an e

Telephone services and external devices416Connections 6The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly i

Chapter 642Multi-line connections (PBX) 6We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line syste

Telephone services and external devices436Using external and extension telephones 6Using extension telephonesIf you answer a fax call at an extension

Chapter 644Changing the remote codes 6The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If you want to, you can replace th

4577How to dial 7Manual dialing 7Press all of the digits of the fax or telephone number. Speed Dialing 7a Press .Or, you can press (FAX) and then pre

ivNotice - Disclaimer of Warranties (USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTH

Chapter 746Storing numbers 7You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadcasting faxes. When

Dialing and storing numbers477Changing Speed Dial names or numbers 7You can change or delete a Speed Dial name or number that has already been stored.

488How to copy 8The following steps show the basic copy operation.a When you want to make a copy, press (COPY) to illuminate it in blue. Make sure yo

Making copies498Copy settings 8You can change the following copy settings. Press COPY and then press d or c to scroll through the copy settings. When

509PhotoCapture Center™ operations (PHOTO mode)9Even if your machine is not connected to your computer, you can print photos directly from digital cam

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive519Getting started 9Firmly put a memory card or USB Flash memory dri

Chapter 952IMPORTANTDO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage to the machine. Status LEDWhen the memory ca

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive539Print Images 9View Photos 9You can preview your photos on the LCD

Chapter 954PhotoCapture Center™ print settings9You can change the print settings for the next printing. These settings are temporary, and the machine

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive559e Press to Media.f Do one of the following: To change the qualit

vCompilation and Publication NoticeUnder the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest

5610Printing a document 10The machine can receive data from your computer and print it. To print from a computer, install the printer driver.uuSoftwar

571111Scanning a document 11There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer.

Chapter 1158Scanning using a scanner driver11uuSoftware User’s Guide: Scanning a document using the TWAIN driver (Windows®)uuSoftware User’s Guide: Sc

591212Overview 12Your Brother machine can print on printable media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™.There are three ways to print on pri

Chapter 1260c Make sure that there is over 4 in. (10 cm) of free space behind the machine. 1 4 in. (10 cm)d Firmly place a printable disc on the Disc

61AAReplacing the ink cartridgesAYour machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each

62b Press the lock release lever as shown to release the cartridge for the color indicated on the LCD. Remove the cartridge from the machine. c Open

Routine maintenance63Af Gently push the back of the ink cartridge marked “PUSH” until it clicks, and then close the ink cartridge cover. g The machine

64Cleaning and checking the machineACleaning the scanner Aa Unplug the machine from the AC power outlet.b Lift the document cover (1). Clean the scann

Routine maintenance65ACleaning the print head ATo maintain good print quality, the machine will automatically clean the print head when needed. You ca

viUser's Guides and where do I find it?1Visit us at http://solutions.brother.com/.Which manual? What's in it? Where is it?Product Safety Gui

66i After the cleaning procedure is finished, press Color Start.The machine starts printing the Print Quality Check Sheet again and then return to st

67BBError and Maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this h

68Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it.Take out the new ink cartridge and re-install it slowl

Troubleshooting69BDisc Jam [Rear] The disc jammed while printing. Make sure there is enough space behind the machine. Lift the scanner cover. Gently p

70Hub is Unusable. A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface.A Hub or USB Flash memory drive with Hub ar

Troubleshooting71BInk Absorber NearFullThe ink absorber box or flushing box is nearly full.The ink absorber box or flushing box will need to be replac

72No Paper Fed The Photo Bypass Tray is in the Photo printing position.Verify that the Photo Bypass Tray is in the Normal printing position. (See step

Troubleshooting73BOut of Memory The machine's memory is full. If a copy operation is in processPress Stop/Exit and wait until the other operation

74Unable to Clean XXUnable to Init. XXUnable to Print XXUnable to Scan XXThe machine has a mechanical problem.—OR—A foreign object such as a paper cli

Troubleshooting75BError animation BError animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace

viiTable of Contents (BASIC USER’S GUIDE)1 General information 1Using the documentation ...

76Transferring the Fax Journal report to another fax machineBIf you have not set up your Station ID, you cannot enter fax transfer mode. (uuQuick Setu

Troubleshooting77BDocument is jammed inside the ADF unitBa Take out any paper from the ADF that is not jammed.b Lift the document cover.c Pull the jam

78c Pull out the jammed paper (1). d Lift the Jam Clear flap, and remove the jammed paper. e Push the paper tray firmly back into the machine.f While

Troubleshooting79Bc Pull the jammed paper out of the machine. d Close the Jam Clear Cover.Make sure the cover is closed properly. e Re-connect the pow

80d Lift the Jam Clear flap, and remove the jammed paper. e Open the Jam Clear Cover (1) at the back of the machine. f Pull the jammed paper out of t

Troubleshooting81BIMPORTANT• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to ta

82c Open the Disc Guide. d Using both hands, grasp the plastic tabs on both sides of the machine and lift the scanner cover (1) to the open position.

Troubleshooting83Bf Close the Disc Guide. g Using both hands, grasp the plastic tabs on both sides of the machine and gently close the scanner cover.

84Disc Tray is jammed at the back of the machineBIf the LCD shows Disc Jam [Rear], follow these steps:a Unplug the machine from the AC power outlet.b

Troubleshooting85Bf Using both hands, grasp the plastic tabs on both sides of the machine and gently close the scanner cover. g Close the Disc Guide.