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Basic User’s GuideMFC-J450DWMFC-J470DWMFC-J475DW Version 0USA/CAN

viii5 Receiving a fax 27Receive Modes...27Choose the

86Receiving FaxesDifficulty SuggestionsCannot receive a fax. Press Hook in Fax mode to make sure your machine has a dial tone. If you hear static or i

Troubleshooting 87BCannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother

88Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents on page 21.)Vertical black lines when sending. Black

Troubleshooting 89BScanning DifficultiesDifficulty SuggestionsTWAIN or WIA errors appear when starting to scan. (Windows®)Make sure the Brother TWAIN

90The network scanning feature does not work.It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add

Troubleshooting 91BDial Tone BSetting the dial tone to Detection will shorten the dial-detect pause.a Press Menu.b Press a or b to choose Initial Set

92Machine Information BChecking the serial number BYou can see the machine’s serial number on the LCD.a Press Menu.b Press a or b to choose Machine In

Troubleshooting 93BHow to reset the machine Ba Press Menu.b Press a or b to choose Initial Setup.Press OK.c Press a or b to choose Reset.Press OK.d Pr

94CUsing the Settings TablesCYour machine is easy to set up and operate. All you have to do is press the Menu keys to choose the settings and options

Settings and features tables 95CMenu table CThe menu table will help you understand the menu selections and options in the machine's programs. Th

ix10 How to scan to a computer 47Before scanning...47S

96General Setup(Continued)Volume Ring OffLowMed*HighAdjusts the ring volume.See .Beeper OffLow*MedHighAdjusts the volume of the sounds when you press

Settings and features tables 97CFax Setup Receive Receive Mode Fax Only*Fax/TelExternal TADManualChoose the Receive Mode that best suits your needs.27

98Fax(Continued)Report SettingTransmission OnOn+ImageOff*Off+ImageChoose the initial setup for Transmission Verification Report.26Journal PeriodOffEve

Settings and features tables 99CLevel1 Level2 Level3 Level4 Options Descriptions PageNetwork WLAN TCP/IP BOOT Method Auto*StaticRARPBOOTPDHCPChooses t

100Network(Continued)WLAN(Continued)WLAN Assistant— — You can configure your wireless network settings without using a USB cable (Windows® XP and Mac

Settings and features tables 101CNetwork(Continued)WLAN Enable ——OnOff*Lets you use the wireless network connection.See .Network Reset— — — Restore al

102Menu ( ) (continued) CLevel1 Level2 Level3 Options Descriptions PagePrint Reports Transmission — — Prints these lists and reports.See .Address Book

Settings and features tables 103CInitial Setup(Continued)Reset Machine Reset YesNoYou can reset all the machine’s settings that you have changed, such

104FAX ( ) CLevel1 Level2 Level3 Options Descriptions PageFax Resolution——Standard*FineS.FinePhotoSets the resolution for outgoing faxes.See .Contrast

Settings and features tables 105CSet New Default— — — You can save your fax settings.See .Factory Reset — — — You can restore all settings back to the

xD Specifications 116General ...116Print me

106SCAN ( ) CLevel1 Level2 Level3 Options Descriptions PageScan to FileSet with Panel—Off (Set with PC)*OnIf you want to use the control panel to chan

Settings and features tables 107CScan to E-mail Set with Panel—Off (Set with PC)*OnIf you want to use the control panel to change the machine’s settin

108Scan to OCR(Available after Presto! PageManager is downloaded for Macintosh users. See Accessing Brother Support (Macintosh) on page 5.)Set with Pa

Settings and features tables 109CScan to ImageSet with Panel—Off (Set with PC)*OnIf you want to use the control panel to change the machine’s settings

110COPY ( ) CLevel1 Level2 Level3 Options Descriptions PageQuality ——FastNormal*BestChoose the Copy resolution for the next copy.See .Paper Type ——Pla

Settings and features tables 111CStack/Sort ——Stack*SortYou can choose to stack or sort multiple copies.See .Page Layout ——Off(1in1)*2in1(P)2in1(L)2in

112WEB ( ) C (Address Book) CLevel1 Level2 Level3 Options Descriptions PageApps — — — Lets you connect the Brother machine to an Internet service.Web

Settings and features tables 113CRedial/Pause ( ) CLevel1 Level2 Level3 Options Descriptions PageOutgoing CallhistorySend a faxAdd to AddressBookDelet

114Entering Text CWhen you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad key

Settings and features tables 115CSpecial characters and symbols CPress l, # or 0 repeatedly until you see the special character or symbol you want.Pre

xiTable of Contents(Advanced User’s Guide)The Advanced User’s Guide explains the following features and operations.You can view the Advanced User’s Gu

116DGeneral DNOTEThis chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. 1Measur

Specifications 117D1Noise depends on printing conditions.Dimension Weight 19.6 lb (8.9 kg)Noise Level Sound PressureOperating:50 dB(A) (Maximum)1Tempe

118Print media D1For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the machine to avoid

Specifications 119DFax D1“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications and pr

120Copy D1When copying on Letter size paper.Color/Black Yes/YesCopy Width8.26 in. (210 mm)1Multiple Copies Stacks/Sorts up to 99 pagesEnlarge/Reduce 2

Specifications 121DScanner D1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professiona

122Printer D1When the Borderless feature is set to On.2See Paper type and size for each operation on page 19.3When printing on Letter size paper.4For

Specifications 123DNetwork DNOTEFor more information about the Network specifications, see Software and Network User’s Guide. You can connect your mac

124Computer requirements DSUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONSComputer Platform & Operating System VersionPC InterfaceProcessorHard

Specifications 125DConsumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print h

xii

Index126EAAccessories and supplies ... iiAddress BookGroups ...42, 92, 112Speed Dial ...

127EExtension telephone, using ...39External telephone, connecting ...38FFax codeschanging ...

128Presto! PageManagerSee Software and Network User’s Guide. See also Help in the Presto! PageManager application.Printdifficulties ...

www.brotherearth.comBrother International Corporation200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USABrother International Corporat

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and

Chapter 12b Select your machine. c Choose the function you want to use.Accessing the Advanced User’s Guide and Software and Network User’s Guide1This

General information 31c If the language screen appears, click your language. The CD-ROM Top Menu will appear. d Click User’s Guides.e Click PDF/HTML d

Chapter 14How to access Guides for Advanced Features1You can view and download these Guides from the Brother Solutions Center at: http://solutions.bro

General information 51 To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) for FREE photo projects and printable downloads,

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-J450DW, MFC-J470DW and MFC-J475DW

Chapter 16Control panel overview 1The MFC-J450DW, MFC-J470DW and MFC-J475DW have the same control panel keys.NOTEMost of the illustrations in this Use

General information 71 4 Start keys: Black StartLets you start sending faxes or making copies in black & white. Also lets you start a scanning o

Chapter 187Dial PadUse these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.8 Menu keys: While t

General information 91Basic Operations 1The following steps show how to change a setting in the machine. In this example, the Receive Mode setting is

102Loading paper and other print media2Load only one size of paper and one type of paper in the paper tray at a time.(For more information about paper

Loading paper 112NOTEWhen you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the pape

Chapter 212f Gently adjust the paper width guides (1) to fit the paper.Make sure the paper width guides touch the sides of the paper. g Close the outp

Loading paper 132Loading envelopes 2About envelopes 2 Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m2). Some envelopes need margin settings

Chapter 214b Put envelopes in the paper tray with the address side down. If the envelope flaps are on the long edge, load the envelopes with the flap

Loading paper 152Unprintable area 2The printable area depends on the settings in the application you are using. The figures show the unprintable areas

iBrother numbersNOTEFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register

Chapter 216Paper settings 2Paper Type 2To get the best print quality, set the machine for the type of paper you are using.a Press Menu.b Press a or b

Loading paper 172Acceptable paper and other print media2The print quality can be affected by the type of paper you use in the machine.To get the best

Chapter 218IMPORTANTDO NOT use the following kinds of paper:• Damaged, curled, wrinkled, or irregularly shaped 1 0.08 in. (2 mm) or greater curl may c

Loading paper 192Choosing the right print media 2Paper type and size for each operation 2Paper Type Paper Size UsageFax Copy PrinterCut-Sheet Letter 8

Chapter 220Paper weight, thickness and capacity 21Up to 100 sheets of plain paper 20 lb (80 g/m2).2BP71 69 lb (260 g/m2) paper is especially designed

2133How to load documents3You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.Using the ADF

Chapter 322e After using the ADF, close the ADF Document Support. Push down on the upper-left portion of the ADF Document Support to close it complete

Loading documents 233Unscannable area 3The scannable area depends on the settings in the application you are using. The figures show the unscannable a

244How to send a fax 4The following steps show how to send a fax.a Do one of the following to load your document: Place the document face down in the

Sending a fax 254e Press Black Start or Color Start.Faxing from the ADF 4 The machine starts scanning and sending the document.Faxing from the scanne

iiService Center Locator (USA only)For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us at http://

Chapter 426Canceling a fax in progress 4If you want to cancel a fax while the machine is scanning, dialing or sending, press Stop/Exit.Transmission Ve

2755Receive Modes 5Choose the correct Receive Mode 5The correct Receive Mode is determined by the external devices and telephone subscriber services (

Chapter 528To set the Receive Mode, follow the instructions:a Press Menu.b Press a or b to choose Fax.Press OK.c Press a or b to choose Setup Receive.

Receiving a fax 295Using Receive Modes 5Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before u

Chapter 530Receive Mode settings 5Ring Delay 5The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

Receiving a fax 315Easy Receive 5If Easy Receive is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiv

326Telephone services 6Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.Feat

Telephone services and external devices 336Distinctive Ring 6Distinctive Ring is a function of your Brother machine that allows a person with one line

Chapter 634NOTERing Pattern #1 is often called Short-Short and is the most commonly used.If the ring pattern you received is not on this chart, call y

Telephone services and external devices 356Voice over Internet Protocol (VoIP) 6VoIP is a type of phone system that uses an Internet connection instea

iiiAccessories and Supplies1For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.Description ItemInk

Chapter 636Connecting an external TAD (telephone answering device)6You may choose to connect an external answering device. However, when you have an e

Telephone services and external devices 376Connections 6The external TAD must be plugged into the jack labeled EXT. Your machine cannot work correctly

Chapter 638Multi-line connections (PBX) 6We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line syste

Telephone services and external devices 396Using external and extension telephones 6Using extension telephonesIf you answer a fax call at an extension

Chapter 640Changing the remote codes 6The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If you want to, you can replace th

4177How to dial 7Manual dialing 7a Load your document.b Press (FAX).c Press all of the digits of the fax number. d Press Black Start or Color Start.Sp

Chapter 742Fax Redial 7If you are sending a fax automatically and the line is busy, the machine will redial once after five minutes.Redial only works

Dialing and storing numbers 437d Do one of the following: Enter the name (up to 16 characters) using the dial pad.Press OK.(For help entering letters

448How to copy 8The following steps show the basic copy operation.a Do one of the following to load your document: Place the document face down in th

Making copies 458Copy options 8You can change the following copy settings. Press COPY, and then press a or b to scroll through the copy settings. When

ivNotice - Disclaimer of Warranties (USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTH

469Printing a document 9The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.For m

471010Before scanning 10To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

Chapter 1048Scanning a document as a PDF file using ControlCenter4 (Windows®) 10For more information, see Software and Network User’s Guide: Scan Usin

How to scan to a computer 4910e Set the scanning configuration.Click Configuration, and then select Button settings, Scan and File. The configuration

Chapter 1050g Click File. h Press Scan.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer 5110How to change the machine’s SCAN mode settings for PDF scanning10You can change your machine’s SCAN mode settings using

Chapter 1052e Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list.2 You can enter the fil

How to scan to a computer 5310How to scan a document as a PDF file using the control panel 10a Load your document. (See How to load documents on page

54AReplacing the ink cartridgesAYour machine is equipped with an ink dot counter. The ink dot counter monitors the level of ink in each of the four ca

Routine maintenance 55Ab Press the lock release lever as shown to release the cartridge color indicated on the LCD. Remove the cartridge from the mach

vCompilation and Publication NoticeUnder the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest

56e Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. f Gently push the back of the ink ca

Routine maintenance 57ACleaning and checking the machineACleaning the scanner Aa Unplug the machine from the AC power outlet.b Lift the document cover

58Cleaning the print head ATo maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning

Routine maintenance 59Ag The LCD asks you if the print quality is OK.Do one of the following: If all lines are clear and visible, press 1 (Yes) to fi

60e Press Black Start or Color Start.The machine starts printing the Alignment Check Sheet. f For the “A” pattern, press the number of the test print

61BBIdentifying your problem BFirst, check the following. The machine's power cord is connected correctly and the machine's power switch is

62Copying problems: Copying Difficulties on page 88Scanning problems: Scanning Difficulties on page 89Software and Network problems: Software Diffi

Troubleshooting 63BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be repl

64Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it.Take out the new ink cartridge and re-install it slowl

Troubleshooting 65BDocument Jam The document was not inserted or fed correctly, or the document scanned from the ADF was too long.(See Using the ADF o

viUser's Guides and where do I find them?1Visit us at http://solutions.brother.com/.Which Guide? What's in it? Where is it?Product Safety Gu

66Ink low One or more of the ink cartridges are near the end of their life. If one of the color ink cartridges is near the end of its life and someone

Troubleshooting 67BNo Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: Refill the pa

68Out of Memory The machine's memory is full. If a fax-sending or copy operation is in process: Press Stop/Exit and wait until the other operati

Troubleshooting 69BPaper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on

70Wrong Paper Size The Paper Size setting does not match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indica

Troubleshooting 71BError animation BError animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace

72d Do one of the following: To transfer all faxes to your PC, press 1 (Yes).Press a or b to choose Backup Print:On or Backup Print:Off.Press OK. To

Troubleshooting 73BDocument is jammed inside the ADF unitBa Take any paper that is not jammed out of the ADF.b Lift the Document Cover.c Pull the jamm

74Printer jam or paper jam BLocate and remove the jammed paper by following these steps.a Unplug the machine from the AC power outlet.IMPORTANTAfter 2

Troubleshooting 75Be Lift the Jam Clear Flap, and remove the jammed paper. f Make sure you look carefully inside the machine above and below the Jam C

viiTable of Contents(Basic User’s Guide)1 General information 1Using the documentation ...

76j Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the open position.Move the print head (if

Troubleshooting 77Bk Make sure you look carefully inside (1) for any pieces of paper. l Put the paper tray firmly back in the machine. m Lift the scan

78Additional paper jam clear operationsBa Unplug the machine from the AC power outlet.b Pull the paper tray (1) completely out of the machine. c Pull

Troubleshooting 79Bf If the thick paper is pushing any jammed paper out, remove the jammed paper. IMPORTANTDO NOT touch the encoder strip (1). Doing t

80If you are having difficulty with your machine BNOTE• For technical help, you must call the country where you bought the machine. Calls must be made

Troubleshooting 81BNo printout.(continued)If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing.

82Print Quality DifficultiesDifficulty SuggestionsPoor print quality. Check the print quality. (See Checking the print quality on page 58.)Make sure t

Troubleshooting 83BPrinting appears dirty or ink seems to run.Make sure you are using the recommended types of paper. (See Acceptable paper and other

84Machine feeds multiple pages. Do the following:(See Loading paper and other print media on page 10.) Make sure the paper is loaded correctly in the

Troubleshooting 85BPrinting Received FaxesDifficulty Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Missing l